These Terms of Service (“Terms”) govern your access to and use of the website brandbooked.co and the design subscription services provided by Alterra Studio LLC (“Brandbook”, “we”, “us”, or “our”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Services. If you are using the Services on behalf of a company or other entity, you represent that you are authorized to bind that entity to these Terms.

2. Services

Brandbook provides a subscription-based design service, which may include:

• accepting and managing design requests,

• producing design and related deliverables,

• providing revisions within the scope of your plan,

• managing projects via tools such as ClickUp or similar platforms.

We may modify, update, or discontinue certain features of the Services from time to time. If we make material changes that significantly affect your use, we will endeavor to provide notice.

3. Accounts and Access

You may need to create an account, provide contact information, and/or access shared project environments (e.g., ClickUp).

You agree to:

• provide accurate, current information,

• keep your credentials secure,

• promptly notify us of any unauthorized use of your account.

You are responsible for all activity that occurs using your account or access credentials.

4. Subscription, Billing, and Payments

4.1 Subscription Plans

Brandbook is offered as a recurring subscription. Details of the plan (pricing, scope, features) are described on our website or in a written agreement with you.

4.2 Billing

• Subscriptions are billed in advance on a recurring basis (e.g., monthly), unless otherwise specified.

• By subscribing, you authorize us and our payment processors (e.g., Stripe) to charge your payment method for the applicable fees.

4.3 Auto-Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel prior to renewal. You can cancel your subscription through the billing portal (or by contacting us, if applicable).

4.4 Cancellations and Pauses

You may cancel your subscription at any time. Unless otherwise required by law or specifically stated by us in writing:

• cancellations take effect at the end of the current billing period,

• we generally do not provide refunds for partial periods or unused time,

• we may offer the option to pause your subscription, in which case billing and delivery of services will pause until reactivated.

Any specific refund, pause, or credit policy described on our website or in a separate agreement will govern in case of conflict.

4.5 Taxes

All fees are exclusive of taxes unless stated otherwise. You are responsible for any applicable taxes, duties, or similar governmental assessments.

5. Scope of Work & Reasonable Use

Brandbook provides unlimited design requests within the boundaries of reasonable use and your plan’s scope. To ensure fairness and service quality, we may:

• limit the number of active tasks in progress,

• prioritize requests based on complexity,

• decline work that falls outside our stated services (e.g., complex 3D, advanced motion/VFX, deep development or integration work).

We reserve the right to determine what constitutes reasonable use and may request adjustments to workflows or usage patterns that negatively impact service quality for other clients.

6. Client Content & Intellectual Property

6.1 Your Content

You retain all rights to the content, brand assets, and materials you provide to us (“Client Content”). You grant us a limited, non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and adapt Client Content solely for the purpose of providing the Services to you.

You represent and warrant that:

• you have the necessary rights and permissions to use and provide the Client Content, and

• our use of the Client Content in accordance with these Terms will not infringe the rights of any third party.

6.2 Deliverables

Subject to full payment of applicable fees, we assign to you all rights, title, and interest in the final design deliverables we create specifically for you under your subscription (“Deliverables”), excluding:

• any underlying tools, templates, design systems, processes, or know-how we use to create the Deliverables, and

• any third-party assets (e.g., stock photos, fonts, icons, templates) that are subject to their own license terms.

For any such third-party assets, you receive a license to use them as permitted by the applicable third-party license; ownership may remain with the original rights holder.

We reserve the right (unless you explicitly request otherwise in writing) to display non-sensitive Deliverables in our portfolio, website, or marketing materials to showcase our work.

7. Acceptable Use

You agree not to use the Services to:

• violate any applicable law or regulation,

• infringe the intellectual property or privacy rights of others,

• upload or transmit malicious code, viruses, or harmful content,

• harass, abuse, or harm others,

• attempt to gain unauthorized access to our systems or other users’ data.

We may suspend or terminate access to the Services if we reasonably believe these Terms are being violated.

8. Confidentiality

Both parties agree to keep confidential any non-public information disclosed by the other party that is designated as confidential or would reasonably be understood as confidential given the nature of the information and the circumstances of disclosure.

Confidential information does not include information that is:

• already publicly known,

• independently developed without use of the other party’s confidential information,

• lawfully received from a third party without confidentiality obligations, or

• required to be disclosed by law or legal process (with reasonable notice where possible).

9. Disclaimers

The Services and Deliverables are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee:

• specific business outcomes, sales results, or performance metrics,

• uninterrupted or error-free operation of the Services,

• that any design or Deliverable will meet all legal or compliance requirements for your industry, unless expressly agreed in a separate written contract.

You are responsible for reviewing Deliverables for accuracy, compliance, and suitability before using them in production or distribution.

10. Limitation of Liability

To the fullest extent permitted by law:

• In no event will Brandbook be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, arising out of or in connection with your use of the Services or Deliverables.

• Our total cumulative liability for all claims arising out of or related to the Services, whether in contract, tort, or otherwise, will not exceed the total amount paid by you to Brandbook for the Services in the three (3) months preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Brandbook and its owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in connection with:

• your use of the Services or Deliverables,

• your violation of these Terms,

• your violation of any rights of another person or entity, or

• the Client Content you provide.

12. Termination

You may stop using the Services at any time and may cancel your subscription as described in Section 4.

We may suspend or terminate your access to the Services if:

• you violate these Terms,

• you fail to pay subscription fees when due,

• we are required to do so by law or regulatory requirement.

Upon termination:

• your access to active Services may cease,

• we may retain your information as described in the Privacy Policy and as required by law.

Any provisions of these Terms that by their nature should survive termination (including but not limited to payment obligations, ownership rights, confidentiality, disclaimers, limitations of liability, and indemnity) will continue to apply.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles.

Any disputes arising out of or relating to these Terms or the Services will be resolved in the state or federal courts located in Washington State, and you consent to the personal jurisdiction of such courts.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. If changes are material, we may provide additional notice (e.g., via email or in-service notification). Your continued use of the Services after any changes indicates your acceptance of the updated Terms.

15. Contact

If you have questions about these Terms, please contact us at:

Email: hello@brandbooked.co
Website: https://brandbooked.co